SWAT
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When will I receive notifications or updates on the day of my ride? / I can't find my driver, what should I do?
You will receive notifications when your vehicle is 10 minutes, 5 minutes away and a final one when your vehicle arrives.
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What will my journey be like?
Once you have a ride confirmation, be at the designated pickup point at least 5-10 minutes prior to the departure time. To access your boarding pass, go to Manage Rides or simply tap on the notific...
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Can I cancel my booking? Is there a time limit for it? Will I be charged?
We encourage you to cancel your booking as soon as you know that if you are not able to make it for the ride. This will allow the seat to be freed up to serve other passengers. Click Manage Ride...
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I did not manage to book a ride and it is past the booking cut off time. What should I do?
You need to make your own way to/from work.
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I received a “We’re sorry we couldn’t find you a ride this time” message, why is that so and what should I do?
We would love to arrange your ride home, but there are 2 possible reasons which could have happened: There are limited seats and vehicles available, due to overwhelming demands, we are sorry that ...
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When will I know if my ride is confirmed and when will I receive vehicle details?
You will receive a ride confirmation immediately after you have successfully made a booking. Please check “Manage Rides” to view your boarding pass.
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Where can I retrieve my booking?
Select the menu icon at the top left hand of the screen. Select “Manage Rides” to view existing and past bookings.
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Can I book multiple bookings?
Only one booking can be made each way. Once to work and once to the MRT Station. If you are unable to take the ride or have decided to change your pick-up shuttle stop, please cancel and book again.
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How do I make a booking?
App Booking - For DB Schenker Employees Ensure that you have a registered account. Select the Menu icon at the top left hand of the screen. Select Book A Shuttle Bus to make a booking. *insert scr...
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When can I make a booking for my ride?
Booking is open for the whole week and up to For overtime employee transport at Alps Ave: Ride bookings will be made by your Supervisors. Please contact them to make a booking.